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FAQ

Discover the range of personalized care services we offer at Hearts of Gold Care Services. From companionship to medication reminders, our dedicated team is here to support you and your loved ones.

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What services do your caregivers provide? 

Our caregivers assist with daily activities such as bathing, dressing, meal preparation, medication reminders, light housekeeping, companionship, and transportation to appointments. We tailor every care plan to meet each individual’s unique needs. 

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What happens if our caregiver is sick or unavailable?

We have backup caregivers on call. If your regular caregiver is unavailable, we’ll provide a suitable replacement right away, ensuring there are no interruptions in care.

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 Are your caregivers trained and certified?

Yes, all our caregivers undergo professional training and  background checks. Many of our staff are Certified Nursing Assistants (CNAs) or have specialized experience in dementia and chronic illness care.

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How do you match caregivers with patient?

We match caregivers based on skill level, personality, experience, and client preferences. We want every client to feel comfortable and cared for by someone they trust.

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How do you ensure quality and accountability?

We conduct regular supervisory visits, maintain open communication with families, and welcome feedback. 

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What if I’m not happy with my caregiver?

If you’re ever unhappy, we’ll listen to your concerns and make a change quickly. Your comfort and satisfaction are our top priority.

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Do you offer care 24/7?

 Yes, we offer flexible scheduling, including 24/7 , overnight shifts, and short hourly visits—depending on what you need.

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